At PrimeCartell.shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- To initiate a return, please contact our support team at support@primecartell.shop with your order number and reason for return.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
- Currently, we do not offer direct exchanges. Please return the original item for a refund and place a new order.
4. Damaged or Defective Items
- If you receive a damaged or defective item, contact us within 7 days of delivery with a photo of the product.
- We will provide a replacement or full refund, including shipping costs.
5. Contact Us
For any questions regarding returns or refunds, reach us at:
Email: support@primecartell.shop